Rechartered Pack Missing 1 Member

Our pack is recently rechartered. I can see all of our members and volunteers in scout book and in Internet Advancement except for my son. I can see him in scout book as a family member but not as a member of the pack. Is this something I can fix?

If you are one of the Unit Key 3 (CM/CC/COR), then you can look at the official roster at under the left side menu → Unit # → Roster

If your scout is missing there, it’s a registration issue that might need assistance from the council registrar to fix. If your scout is on the official roster, please post your scout’s BSA ID number (no names please), and the folks from SUAC may be able to help identify the issue.

@AnnaMarchand1 your son was lasted registered in a unit in 2020

Yeah he renewed along with the rest of the kids who are in the rechartered pack 1977 now. He must have been left off by mistake. I reached out to Paul Muckelroy to try to fix it. Thank you.

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I have a similar, but different situation. I am a parent with a scout account connected to both my son and my husband. Whenever I am in the event page, my icon and name doesn’t show up for my to RSVP for any event. My name does appear on comment. Admin can see I have a account, but not at the event pages.
Thank you!

@RikaiHuang The simple answer is they did not invite you to the event. They may have invited other members of your family but not you. It’s important to note that the calendar does not automatically add new members of the unit to events that were previously created.

@RikaiHuang Adding on to Jacob’s post:

It might also be because you have 2 BSA member numbers, 2 user names (at my.scouting), and 2 Scoutbook accounts (Scoutbook userIDs).

Are you logging in with the “Sign in with Apple” button?

@RikaiHuang I have merged your Scoutbook account.

You will need to work with your local council and ask them to merge your my.scouting user names.

@JenniferOlinger Yes. I couldn’t signed to my son’s scout troop with my Apple phone account, so they sent me an invite through email. I set up another account through that email. Sometimes I did receive warning about there are two accounts link to my email. If I delete the Apple phone account, will that fix this problem? I don’t really remember how I set up my Apple phone account.
Thank you!

@RikaiHuang Try logging in again by clicking on the “Sign in with Apple” button on the log in page.

You will need to use your Apple name and Apple password.

@JenniferOlinger Yes. Would you mind to request a merge for ?
I would like to keep the one that is not the Apple sign in.
Thank you very much! I thought this mystery issue will never be solved. I can see the light of the tunnel.