Registering parent getting error about age

We have a parent trying to register as a Leader (BSA 13937745) using Apply Online. They signed into their my.scouting account, went to, selected Apply Online, and immediately get an error that says they need to be over 18 to apply. Their birthdate is correct. Can you please check their account?

@JillBarr there is no DOB in AKELA - is the one in SB correct for RL?

Yes. You guys rock! Thanks.

@JillBarr ok I think it should work now - if not talk to council

You may have to wait for an overnight sync of systems