Request for Password Reset Email

Scoutbook Scoutbook Bugs
#1

Hello, My name is Cornelius Griffin and I am the parent of scout who has a valid account in Scoutbook, however, we are unable to reset the password for his account. We are unable to do that because the password reset form requests his DOB. When we enter his DOB, which matches the DOB I can view in my son’s profile, we still receive an error.

This request is to ask if you could manually trigger the password reset email. My son’s account details are:

BSA ID: 127390098
USER ID: 2268555

Thank you very much - Sincerely, Cornelius Griffin

#2

What does the error message say?

#3

Hi there - thank you so much for your response - here are the details my son & I followed:

  1. Clicked on the forgot password link on https://scoutbook.scouting.org/
  2. Takes me to: My Scouting where I enter the above BSA ID and my sons birthdate and click on ‘Recover Username’
  3. Screen Shot 2021-11-16 at 7.54.30 AM
    Screen Shot 2021-11-16 at 7.54.30 AM1004×420 22.2 KB
  4. Error Message: “No accounts were found matching the information provided.”

Thank you very much & Sincerely appreciate the help!

#4

@CorneliusGriffin

The password has been reset to Training1

#5

This is EXCELLENT!!! Thank you so much & sincerely appreciated!!! I can confirm that we are all logged in and all set! Once again, thank you very much!

#6