Reset username for SSO user

Scoutbook Using Scoutbook
1

I’ve got a parent that setup their account using the Apple ID, now they are unable to login.

Their SB ID is 13190926

Is there a way to disconnect from their randomly generated apple ID username and create a new one? Their email address and scout are properly assigned.

2

They logged in 2 weeks ago? If they really cannot use their Apple Log in Council would have to send in a National ticket to get it switched back to BSA Credentials

3

Okay thank you, I’ll follow up with them. They sent me screenshots that they were having trouble.

4

Ah they got in with SSO this time, just needed some hand holding :slight_smile:

5

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