Reset username for SSO user

I’ve got a parent that setup their account using the Apple ID, now they are unable to login.

Their SB ID is 13190926

Is there a way to disconnect from their randomly generated apple ID username and create a new one? Their email address and scout are properly assigned.

They logged in 2 weeks ago? If they really cannot use their Apple Log in Council would have to send in a National ticket to get it switched back to BSA Credentials

Okay thank you, I’ll follow up with them. They sent me screenshots that they were having trouble.

Ah they got in with SSO this time, just needed some hand holding :slight_smile:

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