I’m the Pack Trainer and one of my den leaders took the new Safeguarding Youth training and is reporting that she didn’t get the option to print a certificate.
When I go to the Training Manager and search her training, I do see it as completed, but when I select that training and click on Certificate, it opens a new window with this error code:
{
“ResponseDate”: “20250702190635”,
“ResponseValue”: “”,
“ResponseInfo”: “”,
“ResponseCode”: “-3”,
“ResponseMessage”: “The person does not have requested enrollment.”
}
Here’s a screenshot from the Training manager:
Edit - I also just noticed the training doesn’t show an expiration date. Is that correct?
@DavidParker7
Check tomorrow. It often takes time for all of the systems to sync.
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It’s been about 24 hours and there is still no Expiration date and I’m unable to print a certificate. Could it take longer than that?
I see an expiration - try a hard refresh of page to clear your cache - SHIFT + Refresh page
@DavidParker7
I see the same thing for me on the individual report (no SYT expiration) but a expiration does show on the SYT Aging report.
You will need to contact your Council to report this issue with the individual training report.
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I tried that and an Incognito Window, but it still doesn’t show an expiration date.
Will do.
What about the issue attempting to print the certificate?
@DavidParker7 These are all council questions - they have tools to solve or ask the questions
Any member can print their own certificate from their My Training page in my.scouting.org.
