Issue #1: “Resolved”
I have membership ID’s for 3 different councils.
I am active in 4 units and am a MBC and District volunteer in FEC.
I logged into SB today and thought everything was fine. I attempted to add a youth to one of our units, but was pushed back to my dashboard. No changes were committed. I repeated this process - and looked further from my parent role.
My scout was in her appropriate unit, but the unit no longer showed on my dashboard - either as a parent connection nor as a leader. I could see her and could see the list of units, but couldn’t actually go further than my dashboard.
I checked MyScouting and saw that my membership ID for my current council was no longer listed. I re-added the FEC memberID from my SB profile in MyScouting.
I RE-Logged into SB and my profile picture had disappeared as well as my details. I now had no access to any of the units. SB prompted me to change my password, which I thought was odd, and postponed.
The COR investigated on his end and confirmed that I show on the roster in both SB and MyScouting, for units and District, etc, but it we found another entry with my name attached to my daughter. My memberID was the same on both profiles….
I logged back into SB and saw that my dashboard was virtually blank. I was prompted to change my password again, which I did.
I logged out and visited MyScouting. My old password worked, but not the new one.
I logged back into SB and the new password worked, not the MyScouting password. All of my profile details in SB were still wiped out. My children were no longer connected either.
Edited to add: I just used the Scouting app (red icon) and found that My gender is now “Male”.
MyScouting app (blue icon) says otherwise….
I’m not sure what has happened in the last couple days, but I could definitely use your assistance. Membership ID: XXXXXX
My daughter’s profile was erroneously setup in SB/MyScouting with mismatching information (a mix of her information with mine). I will provide her details via private message.
The COR and I looked into the recharter for one of our units and found that 100+ members dropped from the roster (via internet advancement) down to 33.
-All members show in the “print roster” report, most show in SB, and ALL are in MyScouting rosters, but only 33 of them show on the recharter screen.
-We hit the “refresh roster” and nothing new appeared. Only 33 of the 160+ members.
-Monday everyone was on the recharter. Today was the “final look” before submitting. (Glad we did!!)
-unit is FEC, Asia East district, PACK 33 (VFW 1054)
Can you help?