Would be nice to see in the SB+ Roster Renewal Status column the status of “Auto Renewal” for those scouts who have this feature turned on in their Registration instead of “Eligible to Renew”. Listing “Auto Renewal” would trigger the leader to only seek any Unit dues owed and not worry about the National fee.
An blue “i” symbol does appear in the Renewal Status column but not sure if a manual registration or Auto Renewal that triggers this blue “i” symbol. If there is no distinction between manual vs Auto Renewal for the blue “i” symbol then I recommend a new feature be added highlighting “Auto Renewal is toggled on” as listed above.
User Story: Just walked through this with a parent and their scout. Parent didn’t even know about renewing yet but the blue “i” symbol had been showing for over a week which prompted me the leader to ask if they needed help renewing. The parent then paid national and pack dues to the unit but the unit couldn’t process their renewal until they turned off Auto Renewal. If I knew they had Auto Renewal turned on I would of only seek the Unit dues portion of renewals.
@TJCline
I will discuss this with the developers. First we need to figure out if SB+ has or can get the Auto Renewal status.
@TJCline
We cannot find an auto renew option. Can you point me to where you see this setting?
I can’t see it either since my personal membership are not in the renewal window but if I remember correctly this option becomes available in my.scouting for the member once they are inside the renewal window.
It has to be there because the parent toggled it off today, I just can’t see it from my side.
@TJCline
I have been told there is no auto renewal. Did the member click the Opt Out of Renewing link? That turns off e-mail reminders and indicates the member does not plan on renewing.
Looks like they were hitting the OPT OUT of Renewing button. Not sure when or how the renewal order was started since the parent wasn’t aware of it.
It wasn’t started. They are just indicating they won’t renew.
So what activates the blue “i” symbol in the Renewal Status column? How did that get there if the parent didn’t start a renewal and auto renewal isn’t a thing anymore.
When you click on, or mouse over the blue i, what does it say? Auto renewal was never a thing.
This is what it says but the member was not in the process of doing anything when I asked.
@TJCline
Scoutbook just gets the status from my.scouting.org. No one from the my.scouting.org team is on the forums and the SUAC is not permitted to report issues to them. You will need to work with your Council staff to get this issue of the system thinking the family started the renewal when they did not.
Ok I was just trying to understand why the blue “i” symbol popped up when the parent didn’t start a renewal. No worries I already sent this to my council registrar.
