Scout accidently removed from troop

Scoutbook Using Scoutbook & Scoutbook Plus
21

@MarisaPike Try checking again, please.

22

Thank you so much! I didn’t think anyone could help me :smiling_face_with_three_hearts:

23

@MarisaPike I do see something that might be an issue, so keep an eye on it for the next few days.

24

Oh ok. Will do. Thank you.

25

Good morning,

It switched to 127 as soon as I opened the scoutbook app this morning :downcast_face_with_sweat:

What do you think is wrong, you mentioned you saw an issue?

26

@MarisaPike

I have asked the developers to investigate. He should not have been placed back in 127.

1 Like
27

Ok thank you for checkig.

28

Hello,

Curious, if any updates?

Thank you

29

@MarisaPike

I have not heard anything.

30

Ok. Thank you. I’ll keep checking his account.

31

Any updates. His account is still incorrect. :downcast_face_with_sweat:

Thank you.

32

@MarisaPike I sent a reminder to the developer on this

33

Hello,

Is there a number I can call to talk to someone about this, I wonder.

34

@MarisaPike

I asked the developers for another update. There is no telephone support for Scoutbook

35

I see. Ok, thank you.

36

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.

38

Hello,

I posted before in another thread, but it got closed due to inactivity.

My son was in troop 127, then switched to 0485. We accidentally let his account expire, so it went down. We renewed it in April, and all was good until June, when his account went down again. I contacted the council, and they put him back up. But now he is back in the old troop (127), I have been going crazy for weeks back and forth with the new troop and council to fix it in the scout book, but we cannot figure it out. In some cases (in scoutting.org), he shows as 485 and in other tabs as 127, but never in the scout book.

Someone did reply and managed to switch him, but within a couple of days, it automatically switched him back to the wrong troop. They sent a note to the developers, but I have not heard anything back, and my son is still listed under the wrong troop.

If you can look at his account (like in scouting.org), in some places it shows he’s under 0485, but not in Scoutbook.

Hopefully, we can get this resolved. Very frustrating :frowning:

Thank you

39

Have you heard any updates on my son’s account?

Thank you

40

@MarisaPike We have asked the developers for an update.

1 Like