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One of my scouts has disappeared from Scoutbook and Internet Advancement. He is an Eagle Scout and I tried to reconnect him to our troop which I did but it says “has not been matched with a Scout in your Units official roster. Please check with your council.” I’ve checked with our council office and they confirmed he is registered with my unit. Can someone help me get my scout reconnected with my unit in Scoutbook so he will show up in Internet Advancement?
Scouts Name: Lucas Hidden
BSA ID: 125968902
Pikes Peak Council
@DouglasMeikle not sure what happened here - kind of seems like a Unit Participant (+18 age) was made for him and system did not like it as he is not +18. I have setup a sync to get him back - look after 4pm CST. Do check Roster at my.scouting.org - I see him there make sure you do to.
Yes, I see him in my.scouting. The error may have occurred when he joined a Venturing Crew as a multiple and they somehow assigned him to the +18 age category by mistake. I’ll check after the sync this afternoon. Thanks
Hi there, I am having the same issue with one of my scouts as described here - a registered scout, she has an ID number, and is on my my.scouting.org official roster. But recently she just disappeared from Scoutbook and I can’t figure out how to add her back in. I try “transfer in scout” and enter name, ID, birthday, etc, and Scoutbook says she does not exist. I see Donovan McNeil was able to work some magic for Douglas Meikle here - do I have access to that same magic?? Thank you so much. I’ve checked with my council but they don’t seem to be able to help me.
Lucas is now showing up after the sync but he is listed twice. Once as Eagle which is correct and the other one with no rank that was created when I tried to reconnect him unsuccessfully. Can someone remove the duplicate with no rank? I don’t see any way for me to do that.
I noticed the same problem last night. One Scout in my pack has their primary registration with another pack, and a secondary registration with my pack. They show up correctly in the My Scouting roster, but not in ScoutBook.
There is a second Scout in the pack with a similar situation, though ScoutBook does list them correctly with my pack.