OK here is the deal have a female unit participant life scout. She turned 18 December 2019. Unit recharter still not processd by council for 2021. When this scout tried to log in to scoutbook it would not let her. I went into SB unit roster she is not there, went into IA roster same thing. Looked her up in Volunteer support tool with name and found a sb account with no council (so i cannot get into) with a sb id of 10035627 it seems to be connected to her member id
Member ID is 
Great SUAC wizards please help.