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Hello,
I have a scout who cannot login into his account on ScoutBook. Instead, every time he logs in he sees himself as My Family. He also lost access to his advancement page - it shows blank to him. After password reset he still has the same issues. On Internet Advancement he also lost his Scout ID Number.
The Id on My Scouting is 134218471
I also see this error message on Scoutbook when I access his profile page “S**** has not been matched with a Scout in your Units official roster. Please check with your council.”