Scout doesn't get emails

I have a parent not getting emails from Scoutbook, can anyone help with that? 2472212

Have you or a unit admin/Key 3 checked in the Scoutbook messaging interface to see if they are set as No Emails? If so, only the user can fix that. They have to login to Scoutbook, then go to:

My Dashboard → Administration → My Account → Email

In the top right corner is a slider. Toggle it to the left so it turns gray.

We got that instance solved. Scout hadn’t signed in but had an email address listed so there was no “invite” button for them. Solved by having them go in through

Thanks for the help!

Another one. 14628479 has an email listed and it is correct. He doesn’t show up in our messages list. He does show up in our roster.


The Scout needs to log in to Scoutbook one time to appear in the To: list. The Scout’s ID is firstname.lastname

1 Like

@ReidHollander - seems like the same as this one

I’m not sure if there were changes recently, but I have a scout with no email address on his profile and his parent is saying it does not give them the option to invite their scout. And all the profile editing has moved to Internet Advancement, so the directions for the parents to invite the scout provided by Scoutbook are outdated.


Post the Scout’s BSA Member ID (no names) and we will investigate.

It’s not in the profile anymore. It would be in “edit extended information” for the parent.