BSA 134475124 SB 9190580 has two scouts in our troop. When you view the scouts you see two names under parent/guardians. They are the same person. He needs to use the account with him as an adult leader. How can we correct this?
@MelanieRestivo that is fixed - the email login is now turned off - the username login is the one to use
We have another parent with two profiles.
Please take a look at SB 5175574 BSA ID 134473619. He has youth in two units. That should be the profile to use.
@MelanieRestivo that is fixed
The adult in question should be using his profile that shows a Plainfield IN address. The family did not recharter the younger youth. He only has one son in the program now. I think I may have asked you to delete the wrong profile.
Well I kept the one the user had a chance of logging into - the user has never logged in that I see.
@MelanieRestivo I have synced the parent’s address from my.scouting.
@MelanieRestivo It looks like the parent has opted out of e-mails from Scoutbook.
They can opt back in by logging in to Scoutbook and going to:
My Dashboard → Administration → My Account → Email
Then slide the “Messaging Opt-Out” toggle so that it is off.
This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.
