Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I have a cub in Scoutbook (137366703) that recently joined my pack. This ID currently has advancement attached to it & is marked as advancement synced. It has been the only listing of this person in Scoutbook. During recharter, I noticed there were 2 IDs for this cub in my.scouting. After asking my registrar to merge the 2 IDs with the Scoutbook ID as the remaining, the other survived. So, this ID, although marked as synced, no longer has a corresponding ID in my.scouting.
The ID listed in my.scouting (13735216) has never filtered to Scoutbook & is now the only ID for this person in my.scouting. Both IDs continue to show on my recharter roster. Refreshing the roster does not remove the deleted ID. On my recharter, I have moved the Scoutbook ID to “remove from roster” so it will match scoutnet.
To add to the issue, this is a Lion Scout with an adult partner for each ID (137366704 & 13735217). My registrar did not attempt to combine these. Both are on the my.scouting roster & only -704 is in Scoutbook (attached to the -703 cub).
Parent is listed in Scoutbook once (137366704). He is listed on roster in my.scouting twice (137366704 & 137352317). I have to turn in my recharter today & I want to include the correct one.
He is listed as a LIon Adult Partner twice. Does he have twins in your pack? Your council should be able to merge his two BSA Member IDs since neither was registered as a leader.
Thanks for all your help. I’ll try again with my council registrar. She told me that he was a parent partner so it was irreverent that there were 2 accounts.
Only 1 scout/parent pair from this family. They were entered twice when signed up. Tried to get registrar to merge, but messed up. Donovan fixed the scout. Parent is still double listed.
@LadonnaWare what you need to know from registrar is which is connected to Scout in ScoutNET as a parent - then you can drop the other one from charter