A scout that was previously on our Scoutbook roster has now disappeared. She has been with our troop for over a year, and has advancement that was recorded. When I search in my.scouting.org, I can see that she is active. Why would this have happened, and how do I restore her to the roster? Thank you in advance.
@JenniferOlmstead post the BSA # and we can look at it
The # is 13892568
Thanks!
@JenniferOlmstead She had the wrong BSA member number set as primary at my.scouting (Manage Member ID). I have fixed it.
I have also requested a position sync. She should be back on your roster later today or tomorrow.
@JenniferOlmstead Your Scout should be back on your roster today.
It also looks like she has a leadership position that needs to be approved.
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