SB User Id 12808528
BSA Member ID 140772475
Scout has a current BSA membership. She is current in my.scouting.org Roster, but is not showing in scoutbook troop roster. The only way we see her account in scoutbook is by going to my connections which shows that she is a member of Troop118G. Scoutbook also says there are 11 scouts but only shows 10.
It is bizarre…hope you can help. Thank you!
Marinel Dealdo
@Marinel_RamonaDealdo - you see her in Your connection list, can you click on her and look at the membership section. When you look at the troop page where the patrols are is she listed as a scout not in a patrol
She is listed under a patrol.
@Marinel_RamonaDealdo - ok… I think perhaps a screen share is needed
The SUAC can check the data base to see if there are perhaps hanging memberships for her.
Scout looks fine in a Troop 118
@DonovanMcNeil - the scout does not however show in the roster in scoutbook, but does show in connection manager and in QE.
System thinks she is a Cub Scout - I removed her and resynced her to solve it hopefully
This scout seems fixed now
Yes indeed as the user has confirmed the membership status is Scouts BSA and properly in the scoutbook roster.
Hello, we are missing two scouts in Scoutbook and Scoutbook Plus, but they do show in our roster at myscouting.org. Their BSA IDs are: 14624219 and 14624241
They are not new or transferred and have both renewed. Thanks for any help you can offer.
My name is Tracy Rohrdanz,
(removed by Moderator)
Pack 301, Frontier District, Laurel Highlands Council
@TracyRohrdanz I requested a position sync for Scout 1.
Scout 2 appears to be on your roster in Wolf Den 2.
Thank you! I found scout 2 in my connections and was able to fix that way, but didn’t see scout 1 so I will look out for that one
@TracyRohrdanz The position sync might take up to 24 hours.
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