Scouts disappeared from Roster on Scoutbook but are in Scouting.org

Scoutbook Scoutbook Bugs
1

I have 2 scouts who appear in our Troop Roster in Scouting.org but they have disappeared completely in Scoutbook. Our charter has been renewed and everyone has been paid for.

I was in touch with our local Council about this issue. They could not solve it and they recommended I post here.

I am concerned because I can not record any advancements for these scouts since they are not appearing in scoutook.

2

@DanaTretola you can post BSA#s (no names) and we can look

3

Thank you

140747867
134826733

4

@DanaTretola both scouts are part of a bug that is being investigated

5

Thank you for letting me know

6

I am having the same issue with one of our Scouts. Their BSA# is 140787240

7

@MelindaPeters

This Scout is being affected by a known bug that is being investigated.

1 Like
8

Thank you! Do you know if there will be a notification or anything when it’s been fixed or will they just possibly show back up at some point?

9

@MelindaPeters

There will be a notice in the Change Log when the issue has been fixed.

1 Like
10

Our Pack is having the same issue…can you please confirm if this child’s bsa Id is on on the list being looked into?

140779257

11

@LianneRutty that scout has the same bug

12

thanks for the update - guess its back to paper and pencil for now…

13

Hello, all - we had a scout/family that registered and paid national dues to join our troop. However, as the family never paid local troop dues, I ended the scout’s membership within our local troop on Scoutbook. The family has since paid local troop dues but I cannot re-add this scout into our troop although the scout still appears in our official unit roster. BSA ID# 140262232. Any help much appreciated, thanks!

14

@KevinHa scout should sync in 24 hours

15

Hi, I have 5 girls missing. All of them were scouts that joined last year in Feb…the unit renewed them with the rest of the troop in Dec. What we have found is that for some reason an END date for membership has been entered…which makes no sense. Here are the BSA numbers for those girls. 140789696; 140786651; 140804365; 140790682; 140805584; We have also noticed that scouts with multiple BSA numbers (from other councils) are also disappearing.

When can we expect this to be fixed?

16

@LauraPhilpot

All 5 are affected by the same bug mentioned earlier in this thread.

Scouting America IT does not provide dates when fixes will be released. Watch the change log for an announcement.

17

thanks for confirming…

18

OK an initial fix for this has been pushed - please check Scoutbook for the Scouts

19

Thank you for this update…I checked Scoutbook and both of the missing scouts have been added back in.

20

I am also having the same issue with one scout. Can you let me know if he is effected by the bug. His number is 140861054