I ran the report and you can get the Scout’s rank and award info - but not service hours, camping logs or hiking logs.
You are both correct except for one thing - Scoutbook does not automatically sync to Internet Advancement.
In the past - you could create an event in Scoutbook, mark it as a service event with the hours, take attendance at the event and it would be logged in Scoutbook. You could run report and it would have an individual record with the subject line of the event and the hours shown for each individual Scout. This was kept in the Scoutbook database.
The Now - Scoutbook syncs up to Internet Advancement for the awards, merit badges and ranks, however if we have a campout, hiking log or service event, we have to create an event in Scoutbook, put the hours of the event (in Scoutbook) abd then take attendance when at the event.
These records do not automatically carry over to internet advancement. The advancement chair has to go into internet advancement after the event is over, and create the event (Campout, hiking, or service) in internet advancement and choose the scouts that were there and define the hours spent. This is double work since it does not sync. Big problem.
The Scout in question has been in Scoutbook since 2015. There are Service Records in Scoutbook for this Scout that have shown over 2,000 service hours.
The registrar at Council says they cannot pull that information.
National says the registrar needs to submit a ticket for Scoutbook to get the info.
I am a Key 3 member for the Troop and have Key 3 access to internet advancement.
The one History report missing from Scoutbook is the activity logs.
Please advise as to what I can do next.
Thanks,
Nick