Scout Renewal not reflected on Roster

Scout (scoutid # 13863735 - name with held for privacy since this is a public forum) has paid for their renewal but their expiration has not updated on my.scouting.org roster. We have emailed council and they are stuck too. Please help - parent is frustrated and I am out of options.

For verification - We are Pack 0860F - Greater LA - Pacifica

Family paid via Scout Renewal on 8/3/2026

@MauriRummel it says submitted. Does your unit have it setup where someone has to accept registrations online? But this is 100% an issue council can handle or they can send in a National Membercare Ticket. Talk to Council registrar, not a district executive.