Scout that is register doesn't appear active

I have a scout that there parent make the renewal on January 2025 on our council and he doesn’t appear active in the system. Can some advise if there’s a problem.

@OmarLopez1 Please provide the Scout’s member ID number, and someone can take a look.

(No names, please.)

136141481 that the scout id

@OmarLopez1 It looks like the Scout’s registration expired / lapsed 12/31/2024:

I have the evidence from the parents that the payment was made on january 2025. What you recoment, do i have to communicate with our council

@OmarLopez1 Yes, please work with your local council.

The Scout is also Opted Out? Yeah talk to council

Thaks for all the help.