A new scout joined our pack this past year after being in a different pack previously. He was setup in our pack’s Scoutbook, but then he mysteriously would get removed. I believe the first few times this happened someone from the support team added the scout back, but he would then get removed, with what seemed randomly. This cycle has repeated itself many times. Today, I used the “Transfer In Scout” to add him, but not sure if this will fix the issue of randomly getting dropped from Scoutbook. Are there steps that should be taken for transferring in new scouts from existing councils? Does the scout need to be removed from the previous pack before being added to the new pack? Any help would be greatly appreciated!
Also, one thing I noticed in Scoutbook with this scout is he is missing the icon next to his name that reads “Advancement is synced with BSA national database”. What would be the reason this property is missing? Not sure if this has anything to do with him continuously getting dropped.