Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
PID 137111392 UID 4040231 changed email addresses, and parent attempted to change youth email. Don’t know exactly what happened, but things are all messed up, and they cannot fix.
I will provide users current email address through DM, when someone responds.
In spite of instructions otherwise, Scout and parent created a new account, PID 133225292 UID 11826687 . Please obliterate this and any other extraneous accounts (I think they have tried the account re-creation process several times.)
the .us email, please. Parent also just told me they deactivated the gmail account due to Google age restriction for accounts. I told them as long as they were monitoring the account, they could create the account with their b-day, but that hadn’t occurred to them. The gmail account is dead.
@ScouterRob OK those 2 SB Users are merged and email is correct - they have 2 different ways to login to Scout account - a my.scouting.org log in - and the Direct Google Login is also turned on
@DonovanMcNeil , also curious…are you able to tell if that old Cub ID is a current membership in ScoutNET? Because this Scout has been with us for over a year, and should not have a current membership in any other council.
OK, to be fully clear on the account set up. His username will be firstnamelastname (no dot in between) because that was the old gmail account used, even though the gmail account has been deactivated.
And his email address is set in Scoutbook as the .us account?
