Scout User ID is incorrect

PatrickKaser · April 13, 2021, 4:06pm

One of our Scouts has lost the ability to see her advancement records in SB. I can see her records and her correct member ID in my role as Scoutmaster, but when she logs in, it has a different member ID and does not show any of her information (advancements, membership, etc.). Any ideas on how to get it fixed on her end?

DonovanMcNeil · April 13, 2021, 4:07pm

post the 2 MIDs and we can take a look

PatrickKaser · April 13, 2021, 4:18pm

Thanks-

Incorrect ID: 13620551 (the one she sees on her login)
Correct ID: 136544599

DonovanMcNeil · April 13, 2021, 4:21pm

Looks Like she made herself a my.scouting.org account with a name variation today - I will clean it up

DonovanMcNeil · April 13, 2021, 4:24pm

solved for her she should be able to sign in with Harmeowny username

PatrickKaser · April 13, 2021, 4:43pm

Thank you! I’ve reached out to the Scout to confirm she’s good to go. Since you have been so Helpful, can I raise two more things I’ve just been living with?

We have a Scout in SB twice- member ID 12978741 but with two different user IDs.
This one we’ve been trying to solve for 2 years and have never gotten anywhere… our troop (1923 G, Del-mar-va Council) is in SB twice… the “correct” one we’ve been using has the patrols set up and no tax ID in the “edit troop” field, the “incorrect” one does not have patrols set up and has the correct tax ID in the “edit troop” field. We’ve been through support multiple times trying to get this fixed but have had no luck.

DonovanMcNeil · April 13, 2021, 4:55pm

#2 - why not go to right troop . edit unit . add the tax number?

DonovanMcNeil · April 13, 2021, 4:57pm

A post was split to a new topic: MID issue

PatrickKaser · April 13, 2021, 4:57pm

Done. For some reason I never thought of just adding in the tax number. Just did that, but we still see the two troops and it gets confusing.

DonovanMcNeil · April 13, 2021, 5:01pm

@PatrickKaser so you are all in the other one too? just go end the memberships

DonovanMcNeil · April 13, 2021, 5:04pm

@PatrickKaser go pull Scout History reports for the 2 accounts for the Scout before I merge them please

PatrickKaser · April 13, 2021, 5:08pm

Question on ending the memberships- how do I do that? (Scouts have the same member and user IDs in both “troops” so I don’t want to mess something up.

Scout history reports- just to confirm, you mean the “Scouts BSA History” under “Reports”, correct? I have just pulled those so that is done.

DonovanMcNeil · April 13, 2021, 5:09pm

looking at the double unit - asking some people - will get back to you on that

jacobfetzer · April 13, 2021, 5:11pm

If they are in their patrols on the correct one, the patrol name should show up in that membership.

DonovanMcNeil · April 13, 2021, 5:25pm

Scout with 2 UserIDs is fixed

PatrickKaser · April 13, 2021, 5:28pm

Thank you- this has all been incredibly helpful in working through issues. Really appreciate it.

PatrickKaser · April 15, 2021, 1:43pm

Update: removed one scout from the duplicate troop by ending her membership, and it dropped the connection in the “primary troop” as well. So even though the two troops look different, any action taken on a Scout in the duplicate impacts the primary unit as well. So now I need to figure out how to restore my connection to that Scout.

PatrickKaser · April 15, 2021, 1:45pm

Never mind on the restored connections- I remembered I can just refresh that as a Unit Admin. But- it removes one potential solution for the duplicate troop, as I can’t just end the memberships there.

PatrickKaser · April 15, 2021, 1:47pm

Actually, the refresh did not restore her to the duplicate troop… but I’m not sure I want to go through 30 people, end their memberships in the duplicate troop, and refresh the connections in the connect troop to restore them there… unless that’s the only way to do it.

DonovanMcNeil · April 15, 2021, 1:48pm

hold off on dupes developers are looking at it