Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I have a scout who wanted to start using the mobile app to track his progress (Alex K.)
In Scoutbook his id is 14087469 and this has all of his correct information. When I checked his mobile application, it noted his id is 14158404. This does not display any of his rank or advancement information.
Is there a way to correct this so that he can start using the app and track his progress?
This Scout used a nickname instead of his full name when creating his my.scouting account, so that is why a match was not found and the automated system created a new BSA member ID number for the Scout.