Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
In the past, i’ve been able to raise JIRAs to merge accounts but I guess that functionality has gone away.
Therefore could someone from the Scoutbook User Advisory Council reach out to me (dm, email etc) to help with merging a few accounts? (Few parents, one youth)
Awesome!
One youth with two BSA ID numbers:
136079892: Original BSA ID, moved & transferred to our unit, now a member of our Pack (had Scoutbook record moved across to us)
137409036: Application was processed as new, rather than transfer in.
Ideally need to keep original BSA ID of 136079892 and have updated address from 137409036 merged into it, but that may cause an issue with our roster, as warning on 136079892 shows ' has not been matched with a Scout in your Units official roster. Please check with your council.
#4
Note Committee Chair, have to be careful with this one
13646921: Probably real original one, default ‘changeme’ email
137141188: New, but has correct email.
#5
136538843: Real, keep
NO BSA ID, SB USERID 10612710 (delete / merge with 136538843)
Let me know if you think the merges should be different than requested.
Donovan, How do we keep these duplicate entries from happening? Here’s how we are seeing them occur:
When a new scout joins our Pack, we add Connections for both of the parents so we can communicate with them using Scoutbook… later, one parent volunteers for Committee Position and is assigned a BSA# upon registration. This creates a “new” Scoutbook account for the parent that is not connected to their child but is required to access other functions needed for their new position. Please help us prevent these confusing, duplicate Scoutbook accounts. ~Justin
Well really it is talking to council - here in Longhorn they rarely happen that way, as the registrar searches for Adults when a new app comes in - if one is found they use that old BSA # that had no Criminal Background Check as the new registered BSA # (Even parents have BSA #'s). The vast majority of councils do not take the 3 seconds it takes to do this, causing the issue.
Okay… I’ll reach out to them at the next RoundTable!
Would you merge or just delete the old Scoutbook account without a BSA#
New/Current: BSA# 136530108, UserID 44016 — Old: UserID 5977021
Can you merge the following two accounts (This is a leader with an expired registration but connected to his kids; he had to submit a new registration with us):
New/Current: BSA# 13979893, UserID 12058847 — Old/Expired: BSA# 135229119, 9802445