Please unlock the account for , User ID: 13181141. They are locked out.
OK that user is unlocked @JosephFerencie - I suggest they go to my.scouting.org and use the BOT at bottom Right of log in page to recover password if that is what they are missing
Thank you, but I just received an email from his dad that it still did not work. Can his account be linked to a different email address? (removed by Moderator)
@JosephFerencie the family should talk to council for a resolution