Scoutbook can't find new scouts

Scoutbook Using Scoutbook & Scoutbook Plus
1

The new scouts are in my.scouting but they are not populating in Scoutbook. I tried to manually transfer in a scout using the information from my.scouting (name, bday, zip, etc) and Scoutbook says that it can’t find that scout.

Is this a delayed communication issue between the platforms or is there another step that I need to do?

2

There is a file that updates overnight, so there is a delay of about 24 hours.

How long have the Scout been on your Member Manager roster at my.scouting.org?

3

Since at least yesterday - that’s when I noticed. I figured I’d give it the overnight and check Scoutbook again today and that’s when I couldn’t find or add them.

4

I would recommend waiting one more night.

1 Like
5

Agree, BSA was having issues yesterday and last night.

1 Like
6

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