ScoutBook.com is definitely dropping the ball big time on 2 day SLA response on defects impacting Advancement Records for my daughter and my records.
19 Day SLA Breach on SSD-79356 submitted on Sept 3rd for Daughter’s Missing Advancement Records Issue specific to new Member ID from old Atlanta Area Council to new Northeast Georgia Council. Checked JIRA today. No assignment, notes, nada.
SSD-80914 Submitted for an issue where by setting my Member ID as the active id for new Northeast Georgia Council at my.scouting.org causes profile, connections to my childrens’ profiles, connection to current pack and connections to previous Atlanta Area Council to dissapear. At present with Member ID from old council, I do not have connections to Central Florida Counil Member Id from when I was a Boy Scout.
See verbiage on response time from JIRA Email:
Please note that issues submitted may take up to two business days for you to be contacted. You may reply to this email if you need to include any additional information, or respond to the Support Team.