I have been posting about this error since the switch to Internet Advancement started. I have posted half a dozen times on here about it and sent in a help desk ticket. None have even suggested a solution for my issue. Please help!
When I try to access the Activity Logs for myself or my Son, i get the following error
Error
Unable to find the person for the given GUID
Any idea how to get past this. I have stuff to log in.
1 Like
send in email to Scoutbook.support@scouting.org - include your name, BSA #, Unit with the issue, Council - and of course explain the issue
I did that and no one as responded in 2 weeks to the request. I was hoping to get a help desk phone number if they have one.
do you have the ticket number they sent back SSD-#######
972-580-2000 - and go to Membercare
well you sent email to myscouting@scouting - that is super slow you will have much better luck doing what I said above.
I will give that a try. Thanks
post the number and I will nudge developers on it once in the SB side of JIRA
OK it randomly started working
Now it says i do not have the rights to access my own, or my sons.
1 Like
I did not know that screen still existed - like I said send the email
Just did. thanks for your help. SSD-103924
I am kind of wondering if you have 2 BSA #s also
I have 1 BSA number but I have 2 my.scouting accounts, both with the same number
really - how did that happen
merged past numbers maybe?
I have no idea, and I contacted support months ago to consolidate them and they didnt seem to understand the issue. One says I have YPT the other does not.
13443789
136488114
I guess they are different. The second one is the one I want to keep.
I think my initial login issue was that I was signing in to scoutbook with the wrong account