My Life Scout had 2 profiles due to moving from one state to another where our first troop used Scoutbook, but our second troop did not. When they did start using Scoutbook, they or the Council made another profile for him, so I had 2 accounts for my son that showed up in my Dashboard.
We recently moved to another state (and a third troop) and I thought it would be good if his accounts were merged to prevent confusion. I emailed Scoutbook and got an email back saying it was done.
When I logged in, both accounts were still there, but his most up-to-date account was wiped clean. The older account was untouched and still only had him at First Class with very few merit badges (basically where he was at 3 years ago when we moved). The Scoutbook rep basically told me that I should just input all the dates into the account and that she did what was asked and left it at that.
I am FURIOUS. It is hard enough to move multiple times as a Scout and make sure that records are updated; especially during this pandemic.
Will this affect his records at the national level? Is it going to look fishy if I input all the dates from the records I downloaded before asking them to duplicate (I did think to do that and am glad I did). Is that even an option since I"m not a leader in the Troop?
He is at the point where all he needs is to get his Eagle Project done, do Scoutmaster Conf and BOR.