Scoutbook Error message - not able to find a Scoutbook profile linked to email

Scoutbook Scoutbook Bugs
1

I received an error message when trying to log on to Scoutbook that an Scoutbook profile linked to my gmail account was not found. I have used the same gmail account since my son was a Tiger and he is now a Tenderfoot.

Is this a known issue and how do I fix it?

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2

Did you set up “Sign in with Google” for your Scoutbook account, or are you just using the Gmail address as your username? The “Sign in with Google” is a comparatively new addition (relative to the time between being a Tiger and a Tenderfoot), so unless you specifically set it up, it’s not automatically enabled.

3

Part of the issue is you have 2 user names - a User name you used in 2022 and then your email sign in - you would NOT click sign in with Google - you would just enter your email address and password for Scoutbook @RachelMaloney

1 Like
4

Thank you, problem solved! I was signing in using Google. Will not make that mistake again.

5

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