Unable to log into Scoutbook but can log into my.scouting.org

Leader unable to log into scoutbook but can log into my.scouting.org. BSA ID 129763582

What is the error they’re seeing? Are they using the same username/password combo to login to Scoutbook as for my.scouting?

We are not able to find a Scoutbook profile linked to this gmail account.

@Eric.brown04 that user has a username she used last week - not a Google login - the user name is everything before the @ of the email

Yes that error still pops up

If they are not clicking signin with Google, they shouldn’t be getting a message about a gmail account. The username is not an email address.

They have tried multiple variations with no luck.

This adult only has one username. It is the same as her e-mail address in front of the @ symbol.

Ask this leader to please log in again at my.scouting. Then log in again at Scoutbook using the same credentials.

The account looks OK.

I will have the leader try again. Thanks

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.