Recently there was one scout in the troop which suddenly had 2 entries. One entry showed the ScoutID# xxxxxx559 which is the proper registration according to My.Scouting.Org Member Manager and what was just used for Internet Rechartering. Unfortunately, this entry only showed his advancement up through Star. The second entry showed the ScoutID# xxxxx339 which seems like a secondary account created by the Scout possibly. This second entry showed his advancement up through Life. Internet Advancement showed the same information for the 2 ScoutIDs at this time.
Last week on about 6 Jan 2021, our council registrar somehow merged the ScoutID# xxxxx339 into ScoutID# xxxxxx559 which only left ScoutID# xxxxxx559 showing in ScoutBook and Internet Advancement. Unfortunately, this ScoutID# still only shows his advancement up through Star in ScoutBook and in Internet Advancement as of today. The council registrar says that the ScoutNet record for ScoutID# xxxxxx559 properly shows his advancement up through Life as expected.
What can be done to correct what shows in ScoutBook and in Internet Advancement for ScoutID# xxxxxx559?