Scoutbook invited me to be a leader 3x, when I said "ignore" it deleted my profile

I am a cubmaster for Pack 210 in Cape Fear Council. As I was reorganizing dens, I had to keep going back to my roster and it asked me to accept an invitation to be a leader each time, but got slower to process each time. Finally (since I had already accepted a number of times) I hit ignore. It deleted 2 of my children and access to my pack. Please help.
SB User ID:
10480458
BSA Member ID:
134437536

@AlisonSummers

I have requested both a position and parent/child sync. Check back after 4:00 PM Central today.

@AlisonSummers

I found 3 Scoutbook and my.scouting.org IDs for you. One has a DOB with the year ending in 0, the other two with the year ending in 3. Which is correct?

You also have 3 my.scouting.org IDs which need to be consolidated. I need to know which one to keep. Your name, your name ending in 1 or your e-mail address.

My birth year ends in 3. Please keep the profile with my name ending in 1

OK, give me a few minutes and I’ll have this cleaned up.

@AlisonSummers

I sent you a private message because your DOB is still incorrect and we do not want it posted in a public forum. Click on the blue circle with white A in the upper right corner to respond to my message.

@AlisonSummers

This is fixed.

Well, 2 of my three children are linked, but not my pack or my son that is in said pack. Should I give it until tomorrow?

@AlisonSummers

This is because one of your sons is connected to you via the wrong BSA Member ID. You need to contact your council to have him moved as I indicated earlier.

Gotcha, I remember now. Thanks so much.

@AlisonSummers

I requested another position sync. Everything looks correct so your CM position will hopefully sync overnight. Please check in the morning and let me know.

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