Scoutbook issue - link included in parent connection invitation does not work

We have been sending a connection invitation from scoutbook to a parent who appears to have a scoutbook account. He receives the email but the logon link included with the email does nothing. Also the forgot password link does not seem to work for him.

His email (bensandor1@gmail.com) is correct in scoutbook, and he has a userid: 10745944.

Any suggestions?

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