When my den leader logs in, it shows she has BSA ID XXXXXX, however she can’t connect to any of her scouts. It gives an error message that she is not connected to them.
When I log in as an Administrator of the Pack account, It shows she is connected to the Scouts however her BSA ID is YYYYYY - completely different number.
When I search on BSA ID XXXXXX (the one she has), Scoutbook tells me the ID number doesn’t exist.
How do I go about fixing this?
Thanks in advance!
Post the BSA #s and we can take a look @StephanieSchuler
Wow, super duper fast response!
XXXXXX = 13256468
YYYYYY = 13518942
@StephanieSchuler fixed - she needs to use her my.scouting.org user name and password to sign in - Not her email
Thank you! But I’m not clear on your instructions for my.scouting.org. Her email and password have been getting her into Scoutbook, although when I just tried after you made the change, it’s not working. I can get into my.scouting.org with her email and password, but not Scoutbook
You are not logging into her registered account with email, that is her blank account as a parent - her my.scouting user name is kristibl - she needs to use that with her password
OK, gotcha.Thanks again for such quick help!
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