Scoutbook Plus Roster is missing a leader shown in my.scouting

Scoutbook Using Scoutbook & Scoutbook Plus
1

I am having an issue with BSA ID 12825881 - a committee member who is missing from scoutbook/plus rosters for Michigan Crossroads Council 780, President Ford Division 782, PF Zone 3 03, Lakeshore 06, Troop 0014 (Boys)- unit ID 73964

She shows up just fine in T14G, our shared sister unit.

In trying to fix this myself - I changed her position with T14B from MC (member-committee) to SA (scoutmasters asst) to see if it might push an update to scoutbook, however my.scouting now lists her in BOTH roles (MC and SA), neither of which I can edit as CC. /sigh.
Again issue is with T14B unit #73964.

On her side she is unable to sign her boys up for troop events and cannot see their scout account balances. (She is unusually limited for a parent of a scout). She is multiple with a few units - and this might be the source/cause of the issue.

I can provide screen captures from my end if needed but they have personal identifying info - please PM me.

2

@EricHultman 1 question - 1 Issue for Council to fix
When was the ASM position established? it takes 24 hours.
The Council registrar needs to clean up the relationships - the mother is listed as Son of her scouts.

3

Yes the ASM role change was added today (less than 24 hours). My intent was to move over and back in one session (no net change) but forcing a refresh. Unfortunately it copied her leaving two roles and there was no means to revert.

I am less concerned about the role change, it’s her not being on roster at all part that is the chief concern. That issue existed prior to the change today- and was reason I made the change to begin with (Issue noted/confirmed on Tuesday).

Tomorrow I will look again and see which role she has- she would be fine in either role frankly- but her permission seem tied to the fact that she does not exist in scoutbook. What can be done about that? Do I reach out to the registrar myself?

YIS
Eric

4

The Role change takes at least 24 hours. But the relationships issues can mess everything up. Registrar needs to fix those.

5

What information do I need to convey to the registrar? Did you see an error or direct issue I can tell them about?

6

@EricHultman as stated above - the mother is listed as Son of her scouts

7

@DonovanMcNeil

I’m having a similar problem in T1794G in Daniel Webster Council. Our SM (140918811) and her daughter (140136676) both show on our my.scouting.org roster but show as expired on advancements.scouting.org

YIS,
Jeff

8

@JeffreyJew It looks like they got switched to another council in Scoutbook, because the daughter was camp staff there. I have switched them back. They might need to wait 24 hours for everything to sync up.

9

Thank you so much!

Someone mentioned you in a post.

| Jennifer Olinger JenniferOlinger Scoutbook User Advisory Council
August 27 |

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@JeffreyJew It looks like they got switched to another council in Scoutbook, because the daughter was camp staff there. I have switched them back. They might need to wait 24 hours for everything to sync up.