One of our scouts internet advancement record is completely clear as if he has never been in the system. He appears on our roster, but not in a patrol and with no data. Not sure where to start to fix this, so I thought I’d try this forum for help.
Post the Scout’s BSA Member ID (we do not need a name) and we will investigate.
Thank you for responding so quickly. Not sure why I didn’t notice this earlier but it looks like it’s a second record that had a different BSA #. Must have been created this month. I did find his original record though, so we’re good. Do you want his new BSA# to delete or should we follow up with council?
You should post both numbers so we can see what is going on and advise you I think
Thank you, new BSA 13773375, original BSA (has info attached to it) 128378471. Appreciate the help!
@TishaMaldonado I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)
Hello; I’m finding the same thing with both of my sons. I can’t find anything on them!
@KimEnglish For your younger son M., he had no memberships in Scoutbook. I added a membership to his Scout Membership page, but it needs to be approved by a Pack Admin.
For your older son J., it looks like his troop’s recharter has not been processed yet - it appears to be pending. He also did not have a current membership with his troop. I have added it to his Scout’s Membership page, but it needs to be approved by a Troop Admin.
Our scouts records have not completely disappeared but 1/2 of his merit badges did. I checked. They are in internet advancement. Thank you so much in advance.
@RhondaHarvey Please post the Scout’s BSA member number (no names).
131082712 I have not checked to see if anyone else was affected.
@RhondaHarvey a sync has been setup for this check after 4pm CST today
Thank you! I will look forward to checking it!
