Good morning, I did the refresh as instructed. These scouts are no longer showing up in scoutbook plus and they were renewed by my troop. They show up in scoutbook and my.scouting. Please advise.
Scout 1: 141012361
Scout 2: 141012370
Adult 1: 141031274
@JenniferSchooley when you say they are not in SB+ - you mean they do not show up in the Roster?
This Scout had his old BSA member ID number (from former council) on his Scoutbook account. I have fixed it. You might need to wait up to 24 hours before the Scout shows up in Scoutbook Plus.
Correct, they show up in the roster in my.scouting and scoutbook but not scoutbook plus.
I think their old troop accidentally re-chartered them on January 1st.
YOU GUYS ROCK!!! Thank you!!!
How do we remove the old troop information? I used to be able to do this, but now I cannot. They transferred to my troop last summer. Current troop: 74. Old troop: 140.
Troop should be using Legacy Scoutbook for most things other than Calendar and Logs - you can close old memberships the same way as you used to
I tried. It isn’t allowing it.
NOTE: THIS DOES NOT CHANGE THEIR REGISTRATIONS. TO TRANSFER A SCOUT AND CHANGE THEIR REGISTRATIONS, DO NOT USE THIS PAGE, INSTEAD FOLLOW THE DIRECTIONS HERE. Once transfers occur in the official membership system linked here, Scouts will be automatically transferred in Scoutbook within 48 hours.
This is the notice at the top of the screen. It won’t let you end a membership.
@JenniferSchooley Please contact the local council and ask them to look up the Scout with first initial “P.” using their Registrar Tools.
In the “Relationships” tab / section, ask them to please remove the Dad’s parent relationship. Then ask them to add the Dad back under his correct (primary) BSA member ID number: 141031274.
This will help to prevent future issues, which might be caused by having the parent relationship under a secondary BSA member ID number.
@JenniferSchooley Also, please go to each [Scout]'s Connections page in Scoutbook (legacy) and click on “Clean Old Connections”.
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