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Sending Message to Entire Troop - Scouts Too (Redux)

Resurrecting this issue, because it persists. Send Message to Entire Troop - Scouts Too

I sat down with my ASM’s son, and watched him log in to SB. He was invited by his father, and his Scout account is active. I still cannot see him under the Scout list when I try to send a message.

I’ve tried this with and without the ‘features’ extension. Not sure what else I can try…


Can you send an email to scoutbook.support@scouting.org with your and the scout’s info including name and BSA member number? Then, post the ticket number back here. It will appear in the subject line of an automated response and begins with SSD.

Also try updating your connection and the parent’s connection to the Scout. Sometimes it helps. Here’s how:

  1. Go to the Troop Roster page.
  2. Click on your name.
  3. Click on your Scoutmaster position and Update.
  4. Click on your Troop Admin role and Update.
  5. Go back to the Troop Roster page, click on the Scout’s name, click on the parent’s name, and Update.
1 Like

need 20 charators…

No joy with updating permissions.

I’ve asked the developers to look into this.

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