Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Is anyone here able to help with my issue I posted? I am not sure where to go for support other than this fourm. ScoutBook points me to my local council and the local council says they have no resources that support ScoutBook.
I will report the Committee member - Is it showing all all his stuff or just the Unit Advancement Chair - it could be because he does not have the functional role of UAT in my.scouting.org - perhaps it expired at recharter
I have a leader that has the wrong BSA ID in Scoutbook, and I can’t determine how to change his ID to the correct one. Council 651, Troop 53, Existing ID is 13300708, and needs to be changed to 136282610.
The duplicate account with the correct ID has other errors and needs to be deleted.
(Both ID’s are valid for this member, but the old one is not recognized by our council. All his training records need to be merged as well, since he has been using his original ID for training)
Has the leader tried adding the “extra” BSA ID to their my.scouting account? They should be able to log in, use Manage Member ID in the left side menu, and add whichever BSA isn’t already there. That should (I think) start the process of merging the training records. It should also simplify things for the accounts.
If both BSA IDs have a background check associated with them, it’s my understanding from posts by SUAC that the BSA systems can’t actually “merge” the records/accounts. It becomes a matter of setting the correct BSA ID as “primary”.