I am council registrar. I have a user trying to login to Scoutbook to view their grandchildren’s accounts but they do not see anything except themselves. They are not very savvy with computers or technology so I am having them come down to the office to walk through it. To my knowledge, it looked like they had maybe 4-5 accounts at one time. I merged those in ScoutNET yesterday but they did not know their login and asked if they needed to create a new account.Their ID is 136387205.
3 out of the 4 grandchildren are currently registered, and have the correct connection on ScoutNET.