Too many redirects error when trying to approve rank requirements

Scoutbook Scoutbook Bugs
1

I am trying to approve rank requirements in scoutbook which I have done many times. For some reason today I cannot get it to save. I navigate to the scout advancement page, check the requirement and enter a date and click save or click today - the “saving” dialog pops up and spins for about 10 seconds, then the browser puts up an error saying (on chrome):

scoutbook.scouting.org redirected you too many times.

ERR_TOO_MANY_REDIRECTS

I also tried from an iPhone using safari and get the same error. I also cleared the cookies and that did not help on either chrome or safari.

1 Like
2

I’m getting the same errors with Edge. And it keeps timing out. I can’t load reports, pull up advancement sheets, or add anything.

3

Seeing this as well on both Chrome and Edge after clearing cookies

4

I am getting the same Too Many Redirects when I am logged into my Pack and click on Pack Roster or a Den, so we are unable to see any of the Cub Scouts. I have cleared my cookies. Have also logged into My.Scouting.org first, then went to Scoutbook. When I did that I fleetingly could see one scout in one den, then got an ERROR LOADING PAGE message.

5

I have also tried Chrome, Edge, Firefox, and Safari all on different machines and get the same error. I have tried updating scout advancements and run reports. Very frustrating.

6

Same happening to me as well. Glad I’m not going crazy!

7

I am getting this error as well. On Chrome, cleared cache, rebooted, and tried again with same errors. First I was using Quick Edit, after several failed attempts I did it again on several single scouts with the same error.

8

The scoutbook webserver is returning 302 redirects on certain requests on certain actions and then getting stuck in an endless loop of 302 redirects - I am seeing it trying to access the calendar as well as trying to approve rank requirements. Here is an example of a request that starts the 302 redirect endless loop.

GET /mobile/dashboard/calendar/ HTTP/1.1
scoutbook.scouting.org
keep-alive
“Google Chrome”;v=“89”, “Chromium”;v=“89”, “;Not A Brand”;v=“99”
text/html, /; q=0.01
1
XMLHttpRequest
?0
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.90 Safari/537.36
same-origin
cors
empty
https://scoutbook.scouting.org/mobile/dashboard/admin/unit.asp?UnitID=83730
gzip, deflate, br
en-US,en;q=0.9,es-US;q=0.8,es;q=0.7
AWSELB=F75FEB9312485C6AE6FAA26E2E48DACF746CAB7729803AD7C0C6D3A43D6D2EE3CF6A548C1FC402CDB64CA16539894EBF29B13E8C9BD5416FBAF4D42FB6EF1A23E4309F2EBE; G_ENABLED_IDPS=google; UserGUID={406E9B4E-CA87-4819-9AB8-285305AECA03}; ScoutbookSessionid={406E9B4E-CA87-4819-9AB8-285305AECA03}; RememberEmail=0; _ga=GA1.2.384631245.1616543028; _gid=GA1.2.23134825.1616543028; Dashboard_Section=Administration; ASPSESSIONIDQAQBDDTQ=LLFCCHNAKNJHAPLGMCDFLMCG; SessionToken=C25E4AF198E04DF0AF4E998149503261FC4DFF8A72BA46619180114901622761; LoginStatus=1; clientTZ=America/New_York; DateLastLogin=3/23/2021 7:01:48 PM

HTTP/1.1 302 Object moved
Cache-Control private
Content-Security-Policy default-src * data: ‘unsafe-inline’ ‘unsafe-eval’ ; script-src * data: ‘unsafe-inline’ ‘unsafe-eval’ ; style-src * data: ‘unsafe-inline’ ; img-src * data: ;
Content-Type text/html
Date Wed, 24 Mar 2021 00:32:14 GMT
Location /mobile/
Server
Set-Cookie UserGUID={406E9B4E-CA87-4819-9AB8-285305AECA03}; Path=/; HttpOnly; Secure; Expires=Wed, 23 Mar 2022 12:00:00 GMT
Set-Cookie DateLastLogin=3/23/2021 7:32:14 PM; Path=/; HttpOnly; Secure; Expires=Wed, 23 Mar 2022 12:00:00 GMT
Set-Cookie ScoutbookSessionid={406E9B4E-CA87-4819-9AB8-285305AECA03}; Path=/; HttpOnly; Secure; Expires=Wed, 23 Mar 2022 12:00:00 GMT
Strict-Transport-Security max-age=31536000
X-Content-Security-Policy default-src * data: ‘unsafe-inline’ ‘unsafe-eval’ ; script-src * data: ‘unsafe-inline’ ‘unsafe-eval’ ; style-src * data: ‘unsafe-inline’ ; img-src * data: ;
X-Content-Type-Options nosniff
X-Powered-By Classic ASP
X-WebKit-CSP default-src * data: ‘unsafe-inline’ ‘unsafe-eval’ ; script-src * data: ‘unsafe-inline’ ‘unsafe-eval’ ; style-src * data: ‘unsafe-inline’ ; img-src * data: ;
X-Xss-Protection 1
Content-Length 129
Connection keep-alive
9

There was a database issue. It has been fixed. Users should now be able to login and edit items now.

1 Like
10

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.