I have two leaders who have reported finishing their training, but it isn’t reflected in the Training Manager in Legacy Tools. Anyone else having this problem? Who can we contact about this?
might have 2 bsa #s without knowing it - they can log into My.scouting.org and check their profile compared to the BSA# you have for them
Which training for which position(s)?
As @Bill_W noted, which training are you talking about?
In-person training doesn’t get automatically logged, and has to be added to the system either by the council/district training personnel when reported by the leaders running the training, or by the unit Key 3 using the Training Manager at my.scouting.org, based on hardcopy documentation provided by the trained leader to the Key 3 member.
If you’re talking about online training, @DonovanMcNeil’s point is most likely the issue. It seldom takes more than an overnight for any online training I took to appear in the Training Manager at my.scouting. If online training is not showing up, it’s most likely that the BSA ID for the leader on your roster doesn’t match the BSA ID under which the training was taken.
If their BSA ID numbers don’t match up, they can add the “extra” BSA ID to their profile at my.scouting.org by going to Manage Member ID under the Legacy Tools in the left side menu. They just need to make sure that the “correct” BSA ID (i.e. the one under which they serve as a leader) is set as the Primary.