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My boys have just switched Cub Scout packs. The oldest has completely vanished from my scout oil account and my youngest is still showing in the old pack. I also noticed his birthday is wrong.
Finally It also shows that I have two accounts linked with one email address.
Your son with first initial A is registered in Pack 366 Greater Tampa Bay Council.
I did not find a registration for your son with first initial R in Greater Tampa Bay Council.
You need to contact your old council to have his birthday corrected and check with the new pack to find out why he is not registered.