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Scouting Forums

Trouble inviting new leader to join Scoutbook

I have a new den leader who has never used Scoutbook before, and thus has never created an SB Account. He registered as an adult leader through my.scouting, and I accepted him through there as well. That auto-created his account in SB as a leader. Now I’m attempting to send him an invite to join Scoutbook and I get the " Whoops! We encountered an error trying to process your request. Our webmaster has been notified and will fix it ASAP!" error. His profile still shows as “Not invited yet”

His scout ID # is 13844874

Can anyone assist with how I can get him invited? I’m afraid that if I have him register normally it will just duplicate accounts and muddy the waters.

Thank you!

Hummmm… I think at this point all he needs to do is login to Scoutbook.Scouting.Org with the same exact login and password he used on my.scouting.

@CoreyLeigh this user has the goggle login turned on - they just need to click that

Adding on to what Donovan said: this leader has Google log in turned on, so when he logs in to Scoutbook or my.scouting, he needs to use his Gmail and his Gmail password.

Thank you all! That makes sense… I’ll have him log in with Google.

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