Trouble transferring from out of council

My Scouting Tools
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Afternoon
I have a parent trying to transfer himself and his two boys in from outside our council. He’s transferred multiple time in various councils due to being military and transferring is always an issue. He’s follow the instructions for transferring but keeps winding up in a loop.

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@KellaSwift It is most likely that the parent is not connected to scouts under CURRENT BSA#/MID. But under an older one. The council they are leaving should be able to fix that by updating the scouts relationship tabs under Registrar Tools.