Two Scouts (142175796 and 142175800) have been on our Ship’s roster for a couple of months, but now they have disappeared. They are multi-registered and their Troop is in another Council, if that makes a difference. I can still see their names in the my.scouting roster. I’ve tried all reset fixes to no avail. Council can no longer help me so suggested I post in the forum.
@StephenNieman I have requested that a new Scoutbook account be created for them in your council. They should be created overnight. Please check back again tomorrow.
Their names are not on our roster, but unfortunately none of their many achievements followed.
I have requested an advancement sync. Please check back in 24 hours.
If it was done it didn’t take. I still don’t have access to their advancement records.
@StephenNieman Are the Scouts pursuing their Scouts BSA advancements with the troop in the other council? Or with your ship?
They are Life Scouts looking to finish Eagle in their troop. They have been advancing in the Ship as well and I approved a number of requirements until they disappeared from our roster.
Steve Nieman
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@StephenNieman Just to clarify, you would like the Sea Scout advancements moved over to the Scoutbook account in your council?
I see some requirements marked off for Apprentice and Ordinary. Not sure if there is anything else.
Yes, that is correct. All of the approved requirements were for the Apprentice and Ordinary ranks.
Steve Nieman
(removed by Moderator)
OK, I misunderstood your previous request. I will have to ask the developers.
@StephenNieman The developers have copied over the Sea Scout advancements for your 2 Scouts.
Could you check, please?
Yes, they are now there. Thank you for your assistance.
Steve Nieman
Cell (removed by Moderator)
