I was tasked with creating new Scoutbook accounts for all of our new scouts this year. As part of this, once the Scout’s SB account is created, I am adding a parent and creating parent accounts which also e-mails them an invite to join on SB. I have an issue with one parent where, when I try to create their account, SB is returning the error
“Email: Only adult Scouters can be invited. A youth Scout was found with this e-mail address in Scoutbook”.
Apparently someone, somewhere registered an SB account with this parents exact same e-mail. I know it’s a good e-mail address for the parent as I have been going back and fourth with them using this same e-mail address. Aside from asking the parent to create a new e-mail address for themselves, is there anyway to resolve this? Clearly the account that has this e-mail already registered to it is an error. Please advise. Thanks!