Unable to edit/access profile of New Scout to Unit in Scoutbook Plus - Relationship issue?

Scoutbook Scoutbook & Scoutbook Plus Bugs
1

I am unable to access/edit a profile of a new Scout to our unit (to update swimming classification).

I received a “Your position(s) and related permissions do not allow you to perform this action.”

Scout MID 141676181 (Pulled from my.scouting.org roster and listed in the Scouts Scoutbook Account)

My MID 128141891

I have multiple positions in the one unit I’m registered (including Key 3 delegate)

I have “Full Control” permission in Scoutbook and have no issues accessing profiles of other Scouts including other new Scouts who have joined our troop over the past month.

I can view the connected parent profile in Scoutbook Plus and can access his profile MID 141676161

Is this something I need to kick up to the Council registrar?

Thank you.

Jay W.

2

@JaphetWoolston

This is a known issue. The developers are investigating.

3

OK. Understand. Thanks.

4

Providing this here in case it is relevant as I have the same issue. My profile in Scoutbook plus is showing the incorrect dates when I hover on the “i” next to the expired field. This is making my profile appear to be expired when I am not. Curious if this also affecting my ability to access new scout records. My Lion den I created yesterday has also disappeared which has all new cubs in it. I am thinking this could be related due to my ‘expired’ status. @edavignon

(Removed by moderator)

5

@SheilaRiddle

I have reported the expiration issue to the developers.

6

@SheilaRiddle

Try clearing your cache or using an incognito window to see if the Lion den appears.

7

Thanks. However, my registration is current until the end of this year. Jay